Welcome to Left Hand Management

Welcome to Left Hand Management

Welcome to Left Hand ManagementWelcome to Left Hand ManagementWelcome to Left Hand Management

Billing, Enrollment, and Consulting Services for Behavioral Health Providers

Woman Owned Small Business Certified
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US General Services Administration grant participant

How we can help you

Get help navigating the complexities of Medicaid and commercial insurance requirements, enrollments, billing, and claims. We offer a range of administrative, training, and consulting services to help your business or organization reach its full potential, and help you stay focused on your clients.   


We understand that each company is unique, so we deliver custom solutions tailored to your needs. Explore what we have to offer and contact us to learn more about how we can help. 

What our clients have to say

A Pleasure to Work With

"Left Hand Management has been such a pleasure to work with. The world of insurance can be stressful, confusing, time consuming and ever changing. The minute we began working together not only did they pleasantly answer all of my questions, and address all of my concerns, they also quickly delivered solutions that allowed me to move forward and get reimbursements faster. The team is professional and have an extraordinarily high level of customer service for the field of billing. 


As someone who runs a tight ship, I was very impressed by their level of integrity. If they didn’t know an answer to a question they didn’t try to create one, rather they let me know they would find the answer and always get back to me more promptly than I often expect. This established the trust needed for me to truly allow them to do all of the work so that I can focus on clients and building my business. If you want to leave your credentialing and insurance billing in hands you can trust, put them into Left Hand." 


Courtney Barber, MA, MFTc

Owner, Barber Family Counseling

A Valuable Force Multiplier

"The level of time and core competencies needed to become a provider of behavioral health, Medicaid services has proven to be prohibitive for our organization to navigate in a timely manner with the limited internal resources available.  Instead of continuing to learn through each new challenge or issue, of which there were many, Silver Key elected to engage the support of Left Hand Management.  


The level of response by Left Hand’s staff has been excellent and has proven to be a valuable force multiplier for our organization to procure credentialing with several Regional Accountable Entities in an expedited manner.  It cannot be overstated the influence that Left Hand Management has had to keenly position Silver Key to substantially expand into behavioral health services for underserved seniors."  


Jason DeaBueno, LCSW, MBA

President and CEO, Silver Key Senior Services

A Great Partner

"RESADA is a Drug and Alcohol Treatment facility located in rural SE Colorado. We have been in operation for over 40 years but in that time had never been eligible to take Medicaid as payment. In this past year, our staffing finally allowed us to make application for Medicaid. What we found was a maze of obstacles that seemed to continually pop up preventing us from being approved. Left Hand Management came in to save the day. 


We learned of Left Hand Management and reached out to them for Medicaid assistance in getting us approved by all the State agencies. Left Hand Management took the reins and got our applications properly submitted and then watched the process to assure approval. Now that we are approved to bill Medicaid for our area, Left Hand Management continues to be a great partner by assisting RESADA in answering billing questions ranging from understanding the billing codes to timing of the billings. 

We are very pleased with and grateful for the assistance provided and continues to provide by Left Hand Management and we are confident that they will continue to be a great partner for us."


Eric Pearson

Executive Director, RESADA - Region Six Alcohol and Drug Abuse

Our Team

Stephanie Farrell - CEO/Chief Consultant

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Prior to organizing Left Hand Management, Stephanie was the Director of Operations at one of the largest private criminal justice and treatment providers for court-ordered clients in the state of Colorado. She was an active participant in Colorado's Medicaid expansion and implemented a program that fit seamlessly with existing treatment services. In the process, she built relationships with the Office of Behavioral Health, the Department of Healthcare, Policy, and Finance, representatives of private health insurance agencies, and applicable Behavioral Health Organizations.


These activities allowed Stephanie to hone her skills in business operations, process improvement, program evaluation, and strategic planning. These skills, on top of almost 20 years of experience in a treatment setting, led her to found Left Hand in 2016.


Stephanie is a former counselor with previous state certifications in substance abuse and domestic violence counseling. Stephanie earned a Masters degree in Public Administration from CU Denver and a Bachelors degree in Social Work from Colorado State University. 

James Taylor - Director of Billing

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James brings over 10 years of medical billing, coding, and claims experience to our team. 

Managing our billing and collections, 

James emphasizes collaboration and open communication, motivating everyone to make the most of their strengths. His strong technical abilities make us responsive to an everchanging EHR landscape.


Prior to joining Left Hand, James was

Director of Revenue Cycle Management at a child healthcare agency, where he oversaw customer service, billing, coding, collections, payment posting, reconciliations, and reporting.


James earned his degree in Medical Insurance Billing and Coding from Everest College in 2009, and also holds Medical Insurance 

Certified Professional Biller (CPB) credentials from the American Academy of Professional Coders and Nationally Certified Insurance and Coding Specialist (NCICS) credentials from the Nation Center of Competency Testing.

Rachel Flohr - Director of Enrollments

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Rachel has built a relentless attention to detail over a 14 year career of billing, enrollments, eligibility determination, and revenue cycle management.  In her time with Left Hand, Rachel has formed strong relationships with state entities that allow us to more effectively navigate through the enrollment process. 


Rachel's direct experience with Medicaid and client management in a leadership capacity has developed her expertise on the systems and policy intricacies. She consistently employs problem solving skills and creativity to help the team improve efficiency.


Rachel also earned a degree in Medical Insurance Billing and Coding from Everest College in 2009. She holds

certifications in Medicare Fraud and Abuse, HIPAA Compliance, ICD- 10 Training and Competency from the American Academy of Professional Coders (AAPC), is Nationally Certified in Insurance by the Center of Competency Testing, and is a registered Notary Public.




Seth Johnson - Director of Operations

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Seth's operations experience and business acumen have enabled Left Hand to seamlessly grow and continue to serve more clients. He focuses on improving our internal processes and managing the administrative pieces that allow us stay customer-focused.


Seth has prior experience as a strategy analyst, an international education program manager in China, and recently completed an AmeriCorps term of service with the Community Opioid Response Program in Denver. Seth holds a Bachelors in Biochemistry from Iowa State University and an MBA from The Ohio State University.

Angel Hopkins - Billing Specialist

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Angel has a knack for details and customer service to go along with her 13 years of direct experience. Her expertise in billing and coding makes the team responsive to client needs and better able to maximize claims revenue; she is driven to ensure all claims are processed smoothly.


Angel has been an integral part of our company growth, maintaining timely billing, reconciliations, and reporting for her clients with a consistent line of open communication. Her energy and enthusiasm are contagious within our office and with our partners. 

Laurie Kane - Billing Specialist

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Laurie has a tireless drive for quality in everything she does. Her 20 years of experience as a business analyst honed her aptitude for data and spotting inconsistencies. She is able to maintain a singular focus here at Left Hand: ensuring that claims are properly coded and filed to ensure timely payment. 


Laurie continues to help Left Hand nurture our client relationships with persistent trouble-shooting and a willingness to take on new responsibilities. 


Eva Bueno - Billing Specialist

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Eva is driven to take on new challenges in a caring and people-oriented way. She has in-depth knowledge of health claims coding and error correction. Eva's strength lies in her tenacity to learn a new skill quickly and always get the job done right.


In addition to health services, Eva also worked as an Aviation Repair Specialist for 10 years, which bolstered her attention to protocols, details, and quality assurance. Eva holds Certified Professional Coder (CPC) credentials through the National Health Alliance (NHA) and a degree in Health Services and Management from Heritage College in Denver. 



Resources and Updates

HCPF 2017-2018 Annual Report

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HCPF manages Health First Colorado (Colorado's Medicaid Program). This report summarizes Department accomplishments and activities for state Fiscal Year 2017-18.

Ensuring a Full Continuum of SUD Benefits

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Learn more about the Colorado Department of Health Care Policy and Financing's SUD Capacity Planning and view the schedule of upcoming meetings open to the public.

Giving Providers a Voice

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Check out how the Colorado Counseling Association is representing and advocating for mental health professionals across the state.

Taking Collective Action

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 This learning paper from The Colorado Trust’s Health Equity Advocacy researchers tells the story of how the Cohort organizations experimented with ways to align their health equity advocacy efforts and take collective action.    

Where to Speak Out

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 Contact your state legislators: https://leg.colorado.gov/find-my-legislator or Governor Polis: Governorpolis@state.co.us


Contact members of the Governor’s Behavioral Health Task Force: https://www.colorado.gov/pacific/cdhs/colorado-behavioral-health-task-force


Submit concerns to the Ombudsman’s Office: https://www.colorado.gov/pacific/behavioralhealthombudsman

Advance your Career

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Interested in becoming a Certified Addiction Counselor? Join face to face and personal CAC classes at Recovery Unlimited in Colorado Springs.


Contact Dawn Martin at 719-358-7338 X124 or dawn@recoveryunlimited.biz for more information.

Denver Health Medicaid Choice (DHMC) Update

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 As of January 1, 2020, HCPF is making changes to the way it contracts with DHMC. Behavioral health claims for members should be submitted to Colorado Access for payment. Physical health claims should be submitted to Denver Health for processing. 


You can identify DMHC Members using the Health First Colorado Provider Web Portal here. More information on this change can be found here. If you have any questions about this change please contact your provider relations representative or e-mail providerrelations@coaccess.com.  

New Colorado NPI Law Requirements

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All providers must revalidate at least every five (5) years to continue their participation in Health First Colorado and CHP+. 


HB 18-1282 requires newly enrolling and currently enrolled Organization Health Care Providers (not individuals) to obtain and use a unique National Provider Identifier (NPI) for each service location and provider type enrolled in the Colorado interChange.  

 

Starting in 2020, the HCPF will require providers to submit a claim with a unique NPI to increase transparency of where services are being provided. If you need assistance with your NPI revalidation process, please contact Left Hand Management. 



Contact Us

Send Message

We can Lend you a Hand

Attention to quality care is your priority. Let us handle the administrative headaches so you can focus on what matters most - your clients!

Left Hand Management

88 Inverness Circle East, Suite D-103 Englewood, Colorado 80112, United States

303-637-9000